Services We Offer

Knowing your communities’ strengths, needs, and resources is a key item to improving service delivery.

• Community Assessments: A systematic and broad look at examining overall needs and resources of an entire community.

• Stakeholder mapping and community facilitation: Determine who is in your community and how everyone is inter-connected to increase collaboration and decrease duplication of efforts to improve community services.

How your clients experience your services will determine the impact of your mission

How your organization provides its services impacts the success of every aspect within your organization such as operational efficiency, fundraising outcomes, and community collaboration.

• Leadership, Accountability and Service Delivery: We work with the board, leadership and staff, to create a culture of accountability and increased layers of protection to ensure that services are being provided ethically and remove roadblocks that increase sustainability within the organization.

• Needs assessments: We work with you to identify gaps or deficiencies within specific programming and/ or the organization utilizing a variety of different lenses such as trauma-informed care, accessibility, client-centered, informed choice and cultural humility.

Program Design and Evaluation:

• Service mapping – Whether you are wanting to grow your services to fulfill your mission or needing to increase efficiency within programming, we can map your services from the beginning of a client’s journey to the end services.

• Quality and Process Improvement – We can do an assessment of your organization to improve workflows, redesign roles and management structures to increase efficiency and sustainability within your organization.

• Client Feedback and Surveys – How do you know your services are what clients need? How do you know your services are supporting clients and your mission? Are you capturing the information you need to improve services? Are you collecting data that aligns with your grants and highlights your successes for fundraising? We can design client-centered surveys and client advisory committees to support you in gathering feedback and capturing necessary data.

How you achieve your services reflects your organizations success.

Organizational Assessment and Design

• Organizational Mapping and Design: We will map out your organization’s structure and processes to develop a comprehensive evaluation to identify areas of strengths and weaknesses within your organization. It is a comprehensive audit of your organization to develop recommendations and strategies to support your organization to become more strategically aligned with your mission. We also utilize several lenses when assessing your organization such as trauma-informed care, accessibility, client-centered, informed choice and cultural humility.

Organizational Structure and Systems

Performance Management: To improve service delivery within your organization, we can assess and develop strategies to align your employee’s actions with your organization’s goals, mission, and programming.

• Hiring and Onboarding – Ensure that you are hiring the right talent and onboarding them to set them up for success within your organization. To improve retention, the first step is a successful hiring and onboarding.

• Culture and Retention – Is your organization’s culture aligned with your mission? Is your organization’s culture an asset to service delivery or is it hindering quality service delivery? A key component of a successful and sustainable organization is a healthy workplace culture. Organizations save money short and long term by having a healthy workplace culture.

• Employee Experience and Collaboration – In order to achieve your organization’s mission and provide great services, your employee’s actions day to day are the driving force to sustainable success. The investment in employee’s is a direct investment into your mission and services. We provide strategies and guidance on how to increase employee buy-in, incorporate employee feedback and improve workplace culture.